KitchenAid 29.5 Cu. Ft. 48-Inch Width Built-In Side-by-Side Refrigerator, Architect® Series II - Stainless Steel

We purchased this unit for a new house in August of 2010. We just can not use the ice maker. It is constantly one big frozen block of ice. Somehow, air is getting in and causing the ice to melt. It's been a disaster from day one -- we've had it repaired at least 5 times. Parts replaced, etc. The repairman has let me know that we are not his only customer with this problem, and the next option is to replace the freezer door to the tune of $1200 or so.

We moved into a new home in March of 2008. I selected KitchenAid appliances due to the price point versus other higher-end brands. Shortly after the 2 year warranty expired we started having problems with the refrigerator. The ice dispenser door does not shut properly causing the ice in the bin to melt and water is constantly running down the front of the freezer door. Once the door decides to shut, the ice in the bin re-freezes into a solid chunk, and of course, it won't dispense any ice. The latest problem has to do with the motherboard, I'm told. Of course, it went on the blink just before Thanksgiving 2015. The worst part about this is that KitchenAid does not make or stock a replacement part. A technician must remove the existing motherboard and send it off to who knows where to have it rebuilt. I am told the process takes up to 2 weeks. What do I do without a fridge for 2 weeks? The other "fun" part of the whole experience is that the fridge has an alarm, which has been going off, beeping and whining since the board went out. I guess that's a feature... DO NOT WASTE YOUR MONEY ON THIS JUNK. I also own a KitchenAid wine cooler, and the LEDs indicating the temperature are burned out. I also own a KitchenAid microwave, and have had multiple issues with it, and the LEDs are only half lit on it's clock as well. I also own a KitchenAid dishwasher, and the detergent dispenser stopped working almost immediately. Lastly the cooktop has been a disappointment as well. The grill over the burners cracked! How is that possible? Overall I've had a horrible experience with KitchenAid, and I'll never spend another nickel on any of their products.

Replaced a 15 year old KitchenAid that was still going strong, but ready for replacement. Quiet! I love how when you are dispensing water that it tells you how much you have taken.

Like the refrigerator overall. We replaced our ten year old KitchenAid side by side. Disappointed in the slow water flow from the dispenser. Tech says sorry, that's just the way it is.We purchased a 7 year warranty and are contacted repeatedly to buy an extended warranty. Seems to little contact between departments. Your new designs are terrific and considering the cost, we might have been better off waiting to make such an expensive purchase.

We purchased this model about a month ago to replace a same sized 15+ year old KitchenAid and the newer model is much improved: better use of interior space and well designed features. It took a few minutes to realize the water line needs to be bled at start-up per the instructions, but once that was done, everything has worked well.