Frigidaire 20.0 Cu. Ft. Upright Freezer

I was so excited to get a new bigger frost-free freezer. I am disappointed in it. I bought extra shelving for it, so shelves weren't so far apart which is better. But the freezer builds up so many "frostie" particles on anything that I freeze. Sometimes when I take something out to thaw I scrap all the frost off it. So disappointing. My old freezer never did this.

We were very hopeful ordering this freezer from Home Depot. We live rural and needed keep extra supplies, more than when you live in the city and can get to the grocery store in 5 or 10 minutes. We waited 2 months for the delivery. Then we started it to cool it and it took forever then, it started flashing and we figured, acording to the manual, that it will stop flashing when it reaches the right temperature. It has been a nightmare trying to keep the food at a safe temperature. The meats, the dough, vegetables, fish, chicken, bread, pastry, fruit etc., it has all been defrost at one point and we have to scramble to put them in small fridge freezer, on ice or borrow someone's freezer, at least 3 times since we got it a little over a year ago. When it starts flashing, I have to empty it and defrost the panel behind by unplugging and waiting for a few hours... This happened maybe 5 or six months after purchase. I can't get anyone to come and repair it while still under warranty. The company deals with 2 appliance repair shops in my area, and no one wants to come fix it. Then the holidays came and after the holidays my warraty ran out and I still can't get anybody over. Please don't buy this appliance because it has been a headache and a health hazard since day one, and the company, although they claim their priority is precisely to avoid food poisoning, it is all talk...I will never buy anything from this company again and I don't recommend their products

Unit Died just 10 Months in from purchase. What's Worse is Frigidaire's Customer Service, or Lack there Of. One full hour on Hold to Schedule an appointment, One week later the Tech comes out, takes a look, Orders Parts and Schedules a Return in Another Week! We are now 2+ week without our $1100.00 Freezer! The Morning of our Appointment, we get a Text message to confirm the Tech is coming. Five Minutes Later, we get Another Text telling us our Appointment has been Canceled & Rescheduled for Another Week!!!!!! No Explanation, No Confirmation that the New Date set even Works for Our Schedule!!! No way to reach an English Speaking (American in the States) for further help with this matter.

We owned a 20.7 cu ft Frigidaire freezer for over 15 years (8 moves) until it gave up. Just replaced it with the 20 cu ft FFUF2021AW and what a difference, love the door closing feature, easy to set up and being garage ready is a huge plus. From what I have seen Frigidaire makes the best upright freezers on the market. Affordable, quiet, easy to install and they last a long time.

I’ve had this freezer for nearly 1 year and it handled the burden of maintaining a full cow worth of beef without issue. It also stored plenty of other meats - all in all about 800#s of meat. It has been stored indoor so I cannot attest to its ability to maintain temps in the garage but it is rated for it. All in all a great purchase that ensured my family remained fed for the year.