Frigidaire Gallery 21.7 Cu. Ft. Counter-Depth French Door Refrigerator

I have been trying to get in touch with Frigidaire for two weeks over this refrigerator. It is 2 years old and it is constantly freezing food in my fridge, even though it is set to 39 degrees. The ice maker is broken and our repair guy gave up trying after putting in a new valve. The water line keeps freezing and not producing ice. Everytime I call Frigidaire, I get hung up on. I am close to calling the BBB because I don't know what to do. I'll never buy Frigidaire again!

(Unable to add photo of page 35 of Use & Care Manual, http://manuals.frigidaire.com/prodinfo_pdf/Anderson/A05947003en.pdf, "Changing the (PAULTRA2) Air Filter for the Frigidaire GALLERY model)The instructions and accompanying image does not clearly state which SIDE of the air filter faces forward (I assumed it's the carbon side). All it says is "Replace air filter by sliding into slots." Couldn't find any video instructions either for this specific model and air filter. Any help would be appreciated.Regarding the Water Filter. I ignored the "Replace" alert a couple times, thinking the alert is a timed alert and not necessarily a dirty filter, especially since I have a whole-house reverse osmosis (R/O) water filtration system. When my ice maker stop making ice (approximately 18 months after purchase), I initially thought it was a problem other than water flow..... until I pulled out the Use & Care Manual and discovered the ice maker will stop making ice due to low water pressure from the water filter. So I installed a new water filter and within an hour water was flowing to the ice maker and ice shortly thereafter. Amazing with an R/O system with multiple filters that there's still something the refrigerator water filter catches!

Recently purchased this floor model for a great price! It is amazing! Forgot how great new refrigerators are! Great features and the icemaker is phenomenal.

Loud ice drop, and water refill.Cool water come out of dispenser requiring ice.

We’ve had this fridge for about a month. It looks absolutely beautiful! I’m in love with the figerprintless finish. There is tons of room, the design is great for a counter depth. My only complaint so far is that the doors aren’t self closing, which is a bit of a nuisance with small children. Other than that, we are super happy with this purchase!