Whirlpool 4.5 cu. ft. Duet® Steam Front Load Washer with Load & Go™ System

Machine has started breaking - front door won't open - we have had the washer 4 years now and have been having problems the last couple of months - repair person came and they say we need a new control panel - $325 + $150 labor on top of the $90 we paid to have him diagnose it - will look for a different washer to buy

The Steam Black Diamond, they works the money for. The cycles do not destroyed your clothes, dryers is very gentle with any kind of fabrics. Love my Whirlpool and always do.

Purchase my 1st washer an dryer set. I orginal had a Front Loder which I was very please with. So here we go purchased 2.00.2016, when it arrived off the truck it had a dent, Np called Cs and a replacement cover was sent out.(Cool), couple months later bam it started leaking around the seal.. again called Cs tech comes out and does something (didnt fix it) Called Cs again this time please send me out a tech from a different company. Somehow the other guys. Didnt put the seal which was too big for my washer or the door back on properly. (Cool) next I have yet another tech come out because the washer is snowmaking a noise (it's on my youtube) and if course burning my clothes. Yep towles,tshirts socks.etc. does some fixing, finds out the hot water heater gadget wasnt work properly (blank stare) couple more calls to Cs. Couple more techs come out . Now as of 10.20.19 I go to wash an low an behold I have MOLD ALL THROUGHOUT MY DISPENSER. CALL CS TECH COMES OUT AND TELLS ME ITS NORMAL.. FOR WHO MA'AM. NO MA'AM I CAN NOT ACCEPT THIS. But it gets better ..then I'm told that they will put it down as a seal problem. (Mind blowing) so I will not be charged the $98 dollar fee . No tell me what's really going on? I have a extend warranty sir. I called Cs to see what are my options, Basically deal with it. Is how this company is making me feel. problem after problem. I LOVED WHIRLPOOL UP UNTIL NOW.

We bought our Duet washer and dryer several years ago and I have LOVED it!! We spent almost $3000.00 on the set. Recently we have been getting an error message so they’ve replaced the pump but now it’s SO loud!!! They are saying the bearings might be going out and not worth fixing!!!! What??? I expect this machine to last more than 7 years for $3000.00!!!!!

This unit was included in the purchase of our new home and we used it for ~ 2.5 years, over the last 8 months it repeatably would have an error code for draining problems. Three service visits by Whirlpool affiliates and ~$500 in repair parts and labor and we still have the same problem. The service group is now recommending two new parts and have stated they aren't sure they are going to fix it and Whirlpool won't (Repeated escalated calls) cover the part costs. Should I invest another $300 + in hoping it will fix the problem totaling $800 on a washer that still won't operate? Not when I can get an LG or Samsung for less than that and they have much better service rates than Whirlpool, especially as I have learned from insiders. Way to go Whirlpool, you have lost a customer for life..