Terms & Conditions
CUSTOMER REQUIREMENTS Before Delivery, Installation, Drop Off, Customer Transport:
1. CONNECTIONS: CONFIRM your appliance connections are Gas or Electric BEFORE delivery. Delivery/Installation/Drop-off charges are estimated based on existing compatible connections (water lines, hoses, electric, etc.) required and Customer's pre-measured cut-out space. Appliances will NOT be installed or connected should cabinets, counter tops and/or connections not meet installation requirements. C & C will NOT be responsible for any required modification/damage costs due to existing connections.
2.DAMAGES: Please fully inspect the condition of ALL delivered, installed or drop-off product immediately for physical defects, scratches or damage. Any product or property Damage Claim must be reported to a C & C Sales Manager for review within 24 hours from the date of delivery, install, or drop-off of unboxed items and 3 days of boxed items.
3. RETURN POLICY: NO RETURNS, REFUNDS, or ADDITIONAL DISCOUNTS on Parts, Filters, Used, Floor Model, AS-IS, Open Box, Buy Back, Damaged, One-Only, Closeout, Discontinued, Service Return appliances, delivery or installation charges. We do not offer merchandise on a "TRIAL" or "APPROVAL" basis. Any Return requests must be made by contacting the Store Manager within 48 Hours from the date of delivery, installation or drop off. Service calls must be completed (product diagnosed and parts replaced by Manufacturer) before any return is considered. All Merchandise transported by customer or their agent is done so at THEIR OWN RISK using customer owned, secured transport materials. C & C AUDIO, VIDEO, APPLIANCE Company will not be liable for product or property damages during customer transport, product misuse, storage, neglect or customer/agent mis-installation of appliances.
4. ORDERING PRODUCTS & SPECIAL ORDERS: C & C AUDIO, VIDEO, APPLIANCE Company can NOT guarantee any Ordered Product or Part will be received from the Manufacturer by any specific date. Special Orders (an item not regularly kept in inventory) must be Paid in Full at the time of purchase. Once a Special-Order product is ordered, it cannot be refunded or cancelled. No Returns on Special Orders.
5. MAIL-IN REBATES: are the sole responsibility of the Customer. C & C AUDIO, VIDEO, APPLIANCE Company will not reimburse Customers for lost, late or incomplete mail-in/online/electronic rebate submissions. Please refer to the Terms & Conditions listed on your mail-in or electronic rebate form for full details.
6. Removal of the old unit will not be performed if it is laden with grease, oil, or pests of any type. We cannot be held responsible for damage caused by removal of old appliances.
7. Installation charges do not cover additional professional work such as carpentry, plumbing, or electrical work.
8. To protect your property and our delivery personnel, we require safe access into your home. Please make sure that all paths and walkways are clear of snow, ice and debris.
9. All products are sold with manufacturer's warranty and customer agrees to accept service in accordance with the terms of this warranty.
*Terms & Conditions may be subject to change. Any revisions will supersede all previous Terms & Conditions.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 10.75% sales tax.